1. Who We Are
TACHY SCHOOL ERP is operated by TACHY EDTECH PRIVATE LIMITED, registered in India with CIN U62013BR2026PTC083952. Our registered office is Patna, Bihar, India.
2. Information We Collect
We may collect information submitted through our website, demo forms, contact channels and product workflows, including name, phone number, email address, school name, city, student strength, role, requirements and communication history.
When schools use TACHY SCHOOL ERP, the institution may upload or process operational data such as student profiles, parent details, staff records, attendance, fees, exams, homework, transport, documents and communication records.
3. How We Use Information
We use information to respond to enquiries, provide demos, onboard schools, operate ERP features, deliver support, improve product reliability, send service notifications, maintain billing records and comply with applicable legal obligations.
4. Student, Parent and School Data
School operational data belongs to the customer institution. TACHY acts as a technology service provider and processes this data only to provide, secure, support and improve the contracted services.
5. Communication Channels
We may contact users through phone, WhatsApp, SMS, email, TODY Chat, TACHY Chat or in-app notifications for demos, onboarding, service updates, support, billing and important product communication.
6. Cookies, Analytics and Logs
Our website may use cookies, analytics tags and server logs to understand traffic, measure performance, prevent abuse and improve user experience. Browser settings can be used to limit or block cookies.
7. Data Sharing
We do not sell personal data. We may share limited information with trusted service providers such as hosting, email, messaging, payment, analytics, support and security vendors where required to operate the service. We may also disclose information when required by law.
8. Security
We use reasonable administrative, technical and operational safeguards to protect information from unauthorised access, loss, misuse or alteration. No internet-based system can be guaranteed to be completely secure, but we treat school and student data as sensitive operational data.
9. Data Retention
We retain information for as long as needed to provide services, meet contractual obligations, resolve disputes, maintain audit records and comply with legal requirements. Customer data export or deletion requests can be raised through official support channels.
10. Your Choices
You may request correction, access, export or deletion of eligible personal information by contacting us. Certain records may need to be retained for legal, billing, security or legitimate business reasons.
11. Children's Data
TACHY SCHOOL ERP may process student data on behalf of schools. Schools are responsible for ensuring they have the required authority and consent to use the platform for student-related workflows.
12. Changes to This Policy
We may update this policy from time to time. The latest version will be published on this page with an updated effective date.
13. Contact
For privacy questions, data requests or security concerns, contact us at support@tachy.in or hello@tachy.in.